Below is a list of Frequently Asked Questions about the repair smartphone.

General Questions

What types of Smartphones do you repair?

With over 50 years experience, we repair all major brands of smartphones including Apple, Samsung, Motorola, and LG.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, no problem, we are here to help!  Just box it all up and bring it in.  One of our Certified Technicians will be able to sort it out and get you fixed up.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes you can, give us a call and describe your problem and we will see what we could do for you.

Mail in Repair Questions

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

Do I have to include my passcode with my phone?

Electronics are complex. Some repairs and upgrades require admin permission to complete. In order to be sure we have addressed all the issues, not just the obvious ones, our techs need to be able to thoroughly test your device before (if possible) and after repair. In most cases, that will require unlocking it. We will NEVER access or share any of your information. We also know there are special circumstances in which you will not be allowed to give us the information needed to do this, and we will work with you if that is the case. This also decreases the chance of undetected issues and repeat visits to fix them. We want you to sing with joy when you get your device back!

Do you need my SIM card?

No we do not need your SIM card but without it we cannot fully test your device.

What should I include when I am shipping my device to you?

It depends. If you are having trouble with an accessory (ie: power supply, monitor, bluetooth device, etc) then please include it when you bring or ship your device. If you have an Apple device, we have chargers, so if charging is not the issue, you don’t need to bring a charger (in fact, please don’t, we’d hate to mix it up with ours!). If you have a PC or Chromebook, we WILL need your charger no matter what. There are many makes and models of PC’s and Chromebook and there’s a different charger for just about every one (we’ll give it back). Still not sure? Contact us with the details and we will give our recommendation about what to include.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the LCD & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to support@smartfix.linethemes and we will do our best to diagnose it.

If you don't find the answer you're looking for don't hesitate to click

Contact Us