Client Success Representative

TechRestore Louisville
Posted 1 year ago

Founded by the team that started the first overnight Mac repair business in 1994, TechRestore offers consumers, businesses and educational customers an award-winning Apple device, PC and Chromebook repair services, sales and asset management. Our Certified Technicians have repaired and refurbished over half a million products. We work hard to thrill our clients and we’re passionate about solving problems quickly.


Summary

We are looking to add a front line Client Success Representative.  The candidate we seek is self-motivated and shares empathy and compassion to ensure our customers receive an experience beyond expectation.  They are technical-minded, personable and understand we are here to serve our customers and have fun!


Essential Job Duties and Responsibilities

  • Results driven
  • Delivers experiences beyond expectation.
  • Adhere to service programs as outlined by TechRestore
  • Ensure all customers are assisted in a friendly, prompt, and professional manner
  • Conduct troubleshooting and service check-in’s in a manner that reflects TechRestore’s mission.
  • Answer the phone in a prompt, friendly manner and take care of customer requests as needed
  • Manage parts receipt, tracking, and distribution process. This includes staying alert to Loss Prevention issues and using checks and balances based on processes and reports
  • Help perform inventory counts as needed
  • Perform customer check-ins and check-outs 
  • Responds promptly to customer inquiries
  • Ability to learn TechRestore’s product line and the ability to communicate our solutions
  • Keeps records, processes orders and updates notes with an analytical mindset 
  • Ability to discuss technology and provide accessory support and sales
  • Maintain all required certifications as outlined for your position
  • Ensure that we are meeting our goals and metrics as required including personal sales, production and growth goals
  • Encourage a great culture amongst the team and have fun doing it

Related Competencies

  • Technical & Professional Knowledge/Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
  • Work Standards – Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having them imposed
  • Continuous Improvement – Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure the impact
  • Socially inclined.  Position could offer opportunity to create and share media via TechRestore’s established channels 

Qualifications (Education and/or experience)

  • High school diploma or GED required; 1 or more years of accredited college study preferred
  • At least two years of work experience required

Minimum qualifications, job skills, abilities

  • Excellent customer service skills are a must
  • Proficient ability to communicate effectively with others including the ability to provide clear, constructive feedback in person, via phone, email, etc.
  • Works cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to TechRestore
  • Ability to work under demanding time constraints and production goals
  • Ability to stand for long periods
  • Possess analytical, problem solving and decision-making skills
  • Working ability to model consistently TechRestore’s commitment to a respectful, diverse, inclusive, and collaborative work environment
  • Committed to TechRestore’s policies and procedures, including attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Working ability and willingness to learn new products and grow within the company
  • Proficient with computer software e.g; Microsoft Office, Mac OS, Windows OS, etc.

Job Features

Job CategoryRetail, Store

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About SmartFix

We are a family owned business that provides fast, warrantied repairs for all your mobile devices.

Brooklyn Area

2307 Beverley Rd Brooklyn, New York 11226 United States

1000 101-454555
support@smartfix.theme

Store Hours
Mon - Sun 09:00 - 18:00

San Francisco Area

358 Battery Street, 6rd Floor San Francisco, CA 27111

1001 101-454555
support@smartfix.theme

Store Hours
Mon - Sun 09:00 - 18:00
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