Client Success Representative

TechRestore Louisville
Posted 10 months ago

Founded by the team that started the first overnight Mac repair business in 1994, TechRestore offers consumers, businesses and educational customers an award-winning Apple device, PC and Chromebook repair services, sales and asset management. Our Certified Technicians have repaired and refurbished over half a million products. We work hard to thrill our clients and we’re passionate about solving problems quickly.


Summary

We are looking to add a front line Client Success Representative.  The candidate we seek is self-motivated and shares empathy and compassion to ensure our customers receive an experience beyond expectation.  They are technical-minded, personable and understand we are here to serve our customers and have fun!


Essential Job Duties and Responsibilities

  • Results driven
  • Delivers experiences beyond expectation.
  • Adhere to service programs as outlined by TechRestore
  • Ensure all customers are assisted in a friendly, prompt, and professional manner
  • Conduct troubleshooting and service check-in’s in a manner that reflects TechRestore’s mission.
  • Answer the phone in a prompt, friendly manner and take care of customer requests as needed
  • Manage parts receipt, tracking, and distribution process. This includes staying alert to Loss Prevention issues and using checks and balances based on processes and reports
  • Help perform inventory counts as needed
  • Perform customer check-ins and check-outs 
  • Responds promptly to customer inquiries
  • Ability to learn TechRestore’s product line and the ability to communicate our solutions
  • Keeps records, processes orders and updates notes with an analytical mindset 
  • Ability to discuss technology and provide accessory support and sales
  • Maintain all required certifications as outlined for your position
  • Ensure that we are meeting our goals and metrics as required including personal sales, production and growth goals
  • Encourage a great culture amongst the team and have fun doing it

Related Competencies

  • Technical & Professional Knowledge/Skills – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
  • Work Standards – Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having them imposed
  • Continuous Improvement – Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure the impact
  • Socially inclined.  Position could offer opportunity to create and share media via TechRestore’s established channels 

Qualifications (Education and/or experience)

  • High school diploma or GED required; 1 or more years of accredited college study preferred
  • At least two years of work experience required

Minimum qualifications, job skills, abilities

  • Excellent customer service skills are a must
  • Proficient ability to communicate effectively with others including the ability to provide clear, constructive feedback in person, via phone, email, etc.
  • Works cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to TechRestore
  • Ability to work under demanding time constraints and production goals
  • Ability to stand for long periods
  • Possess analytical, problem solving and decision-making skills
  • Working ability to model consistently TechRestore’s commitment to a respectful, diverse, inclusive, and collaborative work environment
  • Committed to TechRestore’s policies and procedures, including attendance, confidentiality, conflict of interest, and ethical responsibilities
  • Working ability and willingness to learn new products and grow within the company
  • Proficient with computer software e.g; Microsoft Office, Mac OS, Windows OS, etc.

Job Features

Job CategoryRetail, Store

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About SmartFix

We are a family owned business that provides fast, warrantied repairs for all your mobile devices.

Brooklyn Area

2307 Beverley Rd Brooklyn, New York 11226 United States

1000 101-454555
support@smartfix.theme

Store Hours
Mon - Sun 09:00 - 18:00

San Francisco Area

358 Battery Street, 6rd Floor San Francisco, CA 27111

1001 101-454555
support@smartfix.theme

Store Hours
Mon - Sun 09:00 - 18:00
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