About 12 years ago, I wrote a little post about TechRestore. I talked about being frustrated with a dismal service experience and taking that frustration and turning it into a thriving business with the help of a great team of people. Well, I just had another one of those life-changing experiences and I’m back to talk to you again.
In the course of managing several different businesses, I was surprised to learn that some essential software just doesn’t work on a Mac! I know, right? Despite the massive success of Apple and Macintosh, some software developers still focus solely on Windows. This is how I became a Windows PC owner. I mean, how bad could it be, right? After being a stalwart Mac supporter for decades, it was time to peek over to the other side.
Well, I’m not going to talk about the Windows experience vs. Mac, but I am going to talk about bad service and how it’s still causing headaches and frustrating people that want a simple solution and to be treated well when getting it. When I needed some help with a Windows PC, this is what I wanted, too.
But that didn’t happen.
I visited several repair companies to get some help with a tricky problem that could have been software or hardware. I was looking for this:
Up front pricing
A firm repair quote
Great customer service
A long warranty
What I found was vague pricing, no firm repair quotes (more like repair guesses), turnaround time of a week or more, customer service that just wanted to sell me more and move to the next customer and a very limited warranty period of just 30-90 days.
That’s bad. But, that’s also an opportunity!
I met with our Apple Certified Technicians and we discussed my poor experience. They quickly began to get excited about bringing our awesome customer service credo, our up front pricing, our typical 24-hour turnaround time and our 1-year warranty to other long-suffering Windows PC owners. Technicians unite!
I am thrilled to announce that we are now employing A+ Certified Technicians that are excited to help you solve your Windows PC problems!
Have a nasty virus, spyware or adware running on your PC? TechRestore can help!
Running out of storage space or want to install a speedy SSD drive? TechRestore can help!
Have a broken screen on your Windows laptop? Yes, you guessed it: TechRestore can help!
We are performing both local and mail-in repairs. You can schedule a repair and find out more by visiting our website or by calling 888-647-3786.
Thanks for your support!